Delivery

At Cristalljoia online, you can pay using:

Credit Card

Paypal

Bank Transfer

Bizum

Shipping by:

Oxperta with tracking code (Peninsula)

Correos with tracking code (rest of Spain and Portugal)

Pick up at the store, since you may have a friend or family member who lives in or visits the city and can pick up your order, or you may have your own transport agency and request a pick-up.

All prices include VAT

1. Purchase as a retail or individual customer

Shipping prices for retail customers in Spain and Portugal Peninsula generally cost 5.50 euros.

If you purchase more than 40 euros as a retail customer, the shipping costs are waived, as long as the weight of the shipment does not exceed two kilos. If it does, we will cover the 5.50 euros, and you will pay the rest.

We ship via Oxperta with a tracking code. Your order should arrive the next business day. If there’s any issue, just call us to see what happened.

Shipments via Correos also come with a tracking code. With Correos, your order will take between three and seven days to arrive. Again, if there’s any issue, just call us.

For retail shipments to Ceuta, Melilla, Canary Islands, Madeira, and the rest of the world, we use Correos. The shipping price depends on the weight and type of shipment you choose: express or regular. We always ship with a tracking code.

2. Purchase as a wholesale customer

Shipping prices for wholesale customers in Spain and Portugal Peninsula cost 6.15 euros. These prices may vary depending on the weight of your order.

For wholesale shipments to Ceuta, Melilla, Canary Islands, Madeira, and the rest of the world, we use Correos. The shipping price depends on the weight and type of shipment you choose: express or regular. We always ship with a tracking code.

3. Returns

We offer refunds and/or exchanges within the first 14 days of your purchase. If 14 days have passed since your purchase, no refund and/or exchange will be offered.

Eligibility for refunds and exchanges

Your item must be unused and in the same condition that you received it.

The item must be in its original packaging.

Send us an email at cmd@cristalljoia.com and mail your item to: C. Jaume I, nº16 08002 Barcelona.

Return shipping costs will be the responsibility of the customer.

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a week.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please contact us at cmd@cristalljoia.com and/or 93-268-44-52.